Senior Soft Skills Trainer

fetchr - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
6,000 to 8,000 EGP per month
Education Level:
Diploma at least
1 open position
About the Job
  • Responsible for the facilitation and delivery of coursework and programs for employees.
  • Collaborates with supervisors to ensure successful implementation of a variety of training programs.
  • Calibrate with a team of trainers who are responsible for developing the training materials for classroom,on-the job,or individual training programs.
  • Ensures coordination of highly specialized training to smaller segments of the user groups supported, including new hire classes.
  • Collaborates with supervisors to ensure successful implementation of a variety of training programs.
  • Supports the execution of training test plans and the development of corresponding training materials.
  • Handles all Soft Skills inquiries (Initial training, Refreshment Sessions), Manage the sessions delivery and the Trainers reporting process.
  • Training the service delivery representatives to be able to achieve a Quietly Brilliant Quality for the service delivered either Technical or General.
  • Analyze skill gaps and performance improvement opportunities – branch, team, and individual level
  • Provide constructive feedback to participants and consult with department managers and team leaders to ensure that coaching and development provided is reinforced through ongoing performance management.
Job Requirements
  • More than 3 years experience in the call center field as a soft skills trainer .
  • Excellent reporting skills .
  • Driven personality .
  • Fluency in English .
  • Able to deal with different nationalities .
  • Prepared training material for the Assessment .
  • Soft skills Certification .
About this Company

Fetchr helps local merchants and global brands build, launch and grow profitable eCommerce businesses with an easy to use proprietary shipping and logistics solution. With our app and a simple tap, we can locate your exact location allowing us to deliver packages to your phone... (More)

Industry: Education
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