IT Help-desk Specialist
AM Group -
Obour City, CairoPosted 8 years ago315Applicants for1 open position
- 86Viewed
- 6In Consideration
- 9Not Selected
Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Job Requirements
- Diagnostic and analytical skills for software and general IS application knowledge
- Strong computer literacy skills with an emphasis on software knowledge, installations and use. MicroSoft applications, Data Base applications, Internet and internet protocols
- Basic computer abilities with the understanding of terminology and functionality.
- Ability to multitask - Sense of urgency; maintain a positive attitude
- Excellent telephone presence with organized follow-up skills
- Ability to be proactive and able to take direction and establish ownership of projects.
- Demonstrated networking skills, able to foster strong relationships internally and externally.
- Excellent verbal and written communication skills
- Strong customer focus; service oriented attitude