Technical Support Agent - German

Raya Contact Center - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, 50% Discount Food Allowances, Free Gym
1 open position
About the Job
  • Handles customer inquiries from beginning of the inquiry to it’s closing
  • Resolves customer complaints & problems aiming for customer satisfaction
  • Optimizes customer contact opportunities
  • Completes necessary project operation documentation
  • Alerts the Team Leader on issues or concerns that require escalation
  • Maintains confidentiality of RCC’s client’s & customer data
  • Adheres to RCC policies & procedures
Job Requirements
  • Understanding of client’s products & services
  • Understanding of project-related processes
  • Good Knowledge of policies & procedures
  • Understanding of Advisors’ performance KPIs
About this Company

Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

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