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Job Description
- Monitors and scores customer service representative calls.
- Coaching and Feedback
- Tracking the process
- Investigations & Validations
Job Requirements
- Experience in quality assurance in a call center company for one year at least is a must
- Very good command of English writing and speaking
- Graduate ONLY
- Flexibility with rotational shifts (24/7)
- Males ONLY (Military states done or similar)
- Fast learner
- Good communication skills
- Good listening skills
- Good presentation skills
- Teamwork skills
- Ability to Accept and Learn From Criticism.
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