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Job Description
- Participate in new Projects Deployment
- Enhance in some Production service like Domain, Printing Services, and File share servers permission
- Troubleshoot and perform root cause analysis of problems.
- Implementing and Administering (ITSM) software, Following and meeting Service Level Agreement policy.
- Follow Change Management Processes
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
Job Requirements
- Familiar with Windows and Linux OS
- Understanding of Routing and Switching, Firewalling, VOIP, Printing Services, Wireless, and ITSM.
- Good understating of IT & Operating system
- Stay up-to-date on information technology trends.
- Ability to work under pressure and to deal with multiple tasks.
- Excellent customer service skills.
- Good IT/communications background and problem-solving skills.
- Good understanding of cultural differences and diversity.
- Good PC skills and application knowledge.
- Ability to work on out of business hours and/or on-call basis.
- Bachelor’s degree in Communications Engineering or Computer Science
