Receptionist

Main Duties and Responsibilities:

• Under the general guidance and supervision of the Administration Manager and within the limits of established SUNRISE Policies & Procedure Manual, handle all upcoming internal / external phone calls, fax,…etc in a friendly professional manners.
• Meet and welcome all company visitors while always create a positive impression about the company and always bare in mind that your are the company ambassador.
• Responsible for facilitating efficient communications for both internal & external customers, both within the company and for external communications.
• Confidently operates switchboard consoles, and associated computer equipment in accordance with departmental procedures.
• Connects local and international calls quickly, courteously and accurately.
• Monitors all calls that are on queue and answers appropriately.
• Reports and logs various problems which occur during the shift and passes all relevant information to the Admin Manager.
• Convey messages to all departments when necessary while keeping an updated record with the received message.
• Ensures proper delivery of all correspondences, faxes, mail, email,….etc
• Be fully conversant in all aspects of product knowledge in order that all guests’ queries can be handled efficiently and courteously and provide general information when necessary.
• Supervises and controls reservation of offices and meeting rooms ensuring implementation of standard services and procedures.
• Handle guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Welcome, meets and assist all company visitors in a friendly professional manner.
• Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the Hotel and Company.
• Note all incidents that may occur in the logbook and inform the admin manager immediately.
• Co-ordinate closely with Sales personnel if any assistances needed.
• Ensures high standards of personal presentation and grooming.