Customer Service Agent

iFix - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job
  • Quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs.
  • Handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
  • Ensure client satisfaction by offering specialized advice
  • Actively listen and pay attention to client issues.
  • Resolve client queries and problems according to the TP values and client procedures.
  • Respond to & record consumer inquiries and questions raised through phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
  • Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • Provide a high level of customer service to clients at all times.
  • Manage work order, shipping, and receiving in addition to technicians' repairs status and routing.
  • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
  • Follow up with the work orders internally with the technical team.
  • Distribute production schedules or work orders to departments.
  • Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
  • Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
  • Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.

Job Requirements

  • Maximum age: 28
  • Ready for immediate hiring
  • University Graduate / Undergraduates
  • Fluent English
  • Flexible with rotational Shifts

About this Company

iFix is a new mobile repair concept brought to you by a team of Egyptian mobile experts and technology enthusiasts.
Our team of mobile repair experts is trained to fix all mobile software and hardware issues. We also provide mobile spare parts that are bound to a 100% free lifetime warranty.

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