Job Details
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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
- Fluent in English is A MUST.
- Previous call center experience is a Plus.
- Computer skills such as an understanding of Microsoft Office, email and chat technologies.
- Graduates & dropped Collage can apply.
Working Conditions:
- 5 Days 2 Days Off Rotational .
- Working Hours : 1st Shift Starts at 5:00AM, Rotational Shifts Last shift for girls ends at 2:00AM.
- Transportation Provided.
