Guest Relation Manager

SKY Services - Downtown, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Meet, greet and direct Guests who enter the lobby area.
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations.
  • Manage, record and resolve promptly Guest or customer complaints.
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest.
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget.
  • Maintain good communication and work relationships in all hotel areas.
  • Maintain staffing levels to meet business demands.
  • Attend all Reception meetings and Executive Lounge Meetings.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments, as necessary.
Job Requirements
  • Bachelor Degree as Minimum.
  • Minimum 3 years experience at 5 Star hotel at Rooms Operation / Previous managerial experience in a customer service function.
  • Fluent English Language is a must / Additional Language is Preferred .
  • Excellent Grooming Standards.
  • Excellent Interpersonal  / Communication skills.
  • Excellent Computer Skills.
  • Excellent Ability of Problem Solving.
About this Company

SKY-Group has three subsidiary company one is a telecom leading ASP authorized serves provider name SKY Services S.A.E and the second is a leading practical based training center named SKY Academy S.A.E

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