Call Center Program Manager - German

Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
4 to 5 years
Career Level:
Job Type:
Full Time
English, German
1 open position
About the Job

Operations Management:

  • Evolve knowledge management tools, processes and procedures to maintain even distribution of knowledge of individual cases among the teams.
  • Conduct awareness sessions for call center agents
  • Meet contract service key performance measures
  • Maintain a close working relation with Technology department to ensure systems stability and smooth operation
  • Identify improvement opportunities within workflow, productivity and procedures
  • Meet daily, weekly & monthly reporting obligations, provide thorough analysis on operational trends and corrective actions
  • Manage the relation with WFM for an optimum utilization of resources
  • People & Team Management
  • Customer Satisfaction Management
Job Requirements
  • English Language is a must.
  • German Language is a must.
  • 1 year in same position.
  • Working to Objectives, Planning and Organizing
  • Client Focus
  • Interpersonal skills and Teamwork
  • Professional and Technical Excellence
  • Staff Management and Development
  • Communication