Essential Qualifications and Experience
- Excellent command of English language
- Interpersonal organization
- Dedication, sense of ownership
- Ability to work in teams
- Customer service experience
- Excellent oral and written communications skills
- Must be team oriented
- Systems support experience is preferred
- Art of troubleshooting, identify and solve problems in a timely manner
- Good knowledge in networking specially Cisco products (Routers, switches), CCNA International
Desirable Qualifications and Experience:
- CCNA Certified
- BSc in Engineering or computer science is a plus
- Demonstrated verbal communication & Technical skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Very good communication skills.
- Very good negotiation skills.
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Team player.
- Ability to meet tight deadlines
About this Company
Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of choice in the Egyptian...
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