VAS Technical Support Agent

Etisalat Misr - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job

Main Responsibilities:

  • Monitor the enterprise customer’s connections and immediately respond to alerts and events received.
  • Contacting customer upon noticing it down, checking the status with him and updating customer is required.
  • Escalating the case to concerned department with detailed report about the failure.
  • Document all troubleshooting and actions.
  • Keeping the customer informed with any emergency, accidental as well as planned outages.
  • Non-technical inbound team for enterprise customer’s communication.
  • To undertake any other reasonable task as assigned
Job Requirements

Essential Qualifications and Experience

  • Excellent command of English language
  • Interpersonal organization
  • Dedication, sense of ownership
  • Ability to work in teams
  • Customer service experience
  • Excellent oral and written communications skills
  • Must be team oriented
  • Systems support experience is preferred
  • Art of troubleshooting, identify and solve problems in a timely manner
  • Good knowledge in networking specially Cisco products (Routers, switches), CCNA International


Desirable Qualifications and Experience:

  • CCNA Certified
  • BSc in Engineering or computer science is a plus
  • Demonstrated verbal communication & Technical skills and ability to convey information clearly and effectively.
  • Ability to effectively handle multiple tasks in a fast paced environment.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Very good communication skills.
  • Very good negotiation skills.
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
  • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
  • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
  • Team player.
  • Ability to meet tight deadlines
About this Company

Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of choice in the Egyptian... (More)

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