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Work with the top 1% of global talent, for one of the few IT companies offering high-paying, 100% remote, work-from-home jobs. You never have to fight traffic to the office again.
We provide software support services and Level 2 customer support engineers are the major technical resource for our customers. We are looking for Level 2 support engineers who are passionate about helping customers. We need L2s with a variety of skill sets so we encourage you to attempt to qualify for the position based on the technology with which you are most proficient.
Job Description :
Required Skills and Experience
You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.
You should have technical proficiency in at least one of the following: Java, Oracle, SQL Server, ASP.Net, Windows Networking, UNIX Networking.
Software Support Practices
You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
Time Management and Prioritization
As a Level 2 Support Engineer, you will need to manage you time and prioritize effectively while working multiple issues for multiple customers.
Summary of Requirements:
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, we ask that you first complete some screening tests.
We are proud to be an equal opportunity employer and provide an exceptional work environment. All candidates will be required to undergo and pass a rigorous background check to ensure a safe and productive workplace.
Are you up for the challenge?
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has... (More)See all Careers and Jobs at CrossOver