Sr. E-Commerce Operations Officer
ArabAps -
Nasr City, CairoPosted 3 years ago49Applicants for1 open position
- 36Viewed
- 6In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- You will work with steering committee to understand the business goals.
- You will lead the way in creating new experiences that delight our Flowers and Home Services customers.
- You will gain a deep understanding of how the services work from start to finish.
- As an App. Operations Director of Floria and Homy applications, you will run the whole operations for its business end to end.
- You will be responsible to align both Floria and Homy applications operations with our business strategy.
- Collaborate and drive internal stakeholders to consensus on what to build.
- You will fully understand our web and app experiences, you will have thorough knowledge of how to manage orders after our users’ checkout.
- Only then would you be able to bring coherence and cohesion to the end-to-end customer experience through the various capabilities that you manage and through your business partners.
- You will ensure that both Floria and Homy applications delivers great business value in addition to ever improving the customer experience.
- You will ultimately be responsible for the quality of the experience you and your teams ship and deliver.
- Work hand-in-hand with our technology partner (ArabAps) to deliver seamless experiences to our users through a strong support and release management agreement.
- Build trusted, mutually beneficial relationships that go beyond one-time transactions thereby enriching the buyer experience and moving them towards repetitive buying.
- You will demonstrate management skills and leadership through hard lines and dotted lines and foster a team spirit and a highly collaborative environment.
- You must enable your marketing/sales and customer services teams as well as other functions to work efficiently to quickly prototype and seek customer feedback to validate ideas.
- You must thrive in the creative process and be deeply analytical to make difficult decisions based on data.
- You will build great relationships with current and future partners to ensure that we build lean and scalable features with clear intent and at high velocity.
Job Requirements
- Authentic, energetic, persuasive. You love talking to and interacting with people from all lifestyles.
- Amazing communicator with exceptional verbal and written communication.
- Proven performance in independently researching and resolving partner or client questions or concerns: the more complex the better.
- Ambitious team player with the ability to execute partner requests and tasks in time sensitive situations.
- Work collaboratively with a cross-functional team that is passionate about disrupting a traditional industry.
- Operate with a high level of autonomy with a proven ability to juggle numerous activities and projects.
- Detail-oriented and someone who always closes the loop.
- A problem solver and a self-starter.
