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IT Technical Support Specialist

Bavaria Egypt
Nozha, Cairo
Posted 3 years ago
365Applicants for2 open positions
  • 210Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

We are looking for a competent Help desk  to provide fast and useful technical assistance on computer systems.  ITTS will work as an effective team member in the following information technology fields: 

  • PC / Endpoint 
  • IT Essential services ( messaging , ERP , printing … )
  • IT Networks / IT telecommunications 
  • Advanced surveillance & physical security systems 
  • IT physical / logical security systems 
  • Bio-metric control systems

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance.
  • Perform troubleshooting through diagnostic techniques and relevant questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Direct unresolved issues to the next technical level.  
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestion by customer to the higher level to take proper actions. 
  • Identify and suggest possible improvements on procedures. 
  • Receive / test / distribute / install IT devices.
  • Install operating systems , productivity software packages and security software. 
  • Maintain LAN / WAN connections across all premises.
  • Diagnose hardware problems and fix them.
  • Maintain / support / install Bio-metric control devices.

Working Conditions: 

Will work in office environment under the supervision of the IT Managers, occasionally can visit other branches to fix problems or support employees either technically or functionally.

 

Job Requirements

  • Bachelor Degree in any discipline 
  • At least one year exp in the same post
  • Must be a team player , enthusiastic and willing to work and learn
  • Good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
  • Customer-oriented and patient.
  • Ready to travel inside Egypt.

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