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Job Description
- The Technology Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction.
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
- Facilitate workshops to collect business requirements.
- Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
- Design, customize, configure and testing of C4C.
- Identify gaps, issues and work around solutions.
- Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
- Handle changes or emergency transports as needed for high priority issues;
Job Requirements
- Bachelor degree in Management Information Systems or equivalent.
- At least 2 years of Experience.
- Understanding full cycle software implementations integrating ERP applications.
- Experience in Integration between C4C and SAP ERP.
- Ability to multitask and manage multiple deliverables and projects at the same time.
- Ability to understand business processes from a customer perspective.
- Ability to work in a team environment, effectively interacting with others.
- Ability to conduct and lead requirements gathering meetings.
- Adaptive to changes.
- Interpersonal relationships.
- Clear Effective Communication Skills.
