Job Details
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Job Description
Responsibilities
- Responsible on managing the main 4 pillars ( Inbox management - Communication management - Deliverables management - Documentation management)
- Track and raise up specific client complaints, adverse experiences and operational problems to identify root cause and design corresponding action plans.
- Participate in maintaining the Company standards fulfilled within all the company’s departments.
- Perform documentation activities and provide complete feedback to raised departments including cases related to each, action taken, root cause, feedback, and hot to eliminate root cause.
- Evaluate the quality of service offered to the clients.
- Facilitates problem-solving discussions with a focus on quality improvement.
- Assessing customer requirements and ensuring that these are met
- Assuring that company policy, processes and procedures are followed by Project management Team
- Establish QA system including Checklists, processes, etc.
- Design and structure management and technical reports regularly.
Job Requirements
Required Skills:
- Bachelor’s degree in Business & Management from a reputable university.
- Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
- Superb computer competence, including database management
- Knowledge of quality assurance terminology, methods, and tools
- Analytical, problem-solving, and decision-making skills
