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Job Description
We are urgently hiring Data Center Engineer for our Cairo branch in New Cairo
Responsibilities
- Act as the technical interface with the client in regards to any queries concerning the installation phase.
- Handle and manage down time activities and its procedures.
- Support our customers inside/outside Egypt.
- Investigate and identify the root cause of the incidents.
- Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
- Provide third level support to the technical Data center engineers.
- Provide technical training to new stuff and measure their capabilities.
- Prepare compiles and review the Project Technical Documentation’s with the details of the installation work and submits to team leader.
- Supervise the enrichment of the knowledge base system.
Job Requirements
Personal Skills
- Excellent communication, interpersonal and negotiation skills.
- Excellent people management skills
- Excellent analytical & problem-solving skills.
- Excellent command of English.
Technical Skills :
- Very good practical experience in Datacenters.
- In-depth understanding of data center technologies including networking, storage, compute, and virtualization
- VMware Certified Associate 6 – Data Center Virtualization (VCA6-DCV).
- Very Good experience in HyperConverged Solutions specially Hyperflex.
- Very Good experience in storage and backup solutions .
- Very Good experience in Veeam, Netapp storage.
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