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Job Description
Due to client growth, we need French speakers to work in the technology industry. So, if your French language is (B2/C1) and your English is (B1) with tier(2) technical skills... Come and join our Customer Service team!
Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!
- As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software.
- Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
- Deliver and exceed customer-specified service levels for handle time.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Track, document and retrieve information in call tracking database
Job Requirements
- (B1/C1) French language level and (B1) English level is a must.
- Additionally, if you are familiar with Microsoft products (basic knowledge) and you able to lose the jargon and explain steps in a simple way, you are very likely to be successful in our process.
- Tier2 Technical Skills is a must.
- Fluency in both written and speaking in the language.
- Flexible with rotational shifts.
- Skill in providing an exceptional customer experience.
- Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
