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Job Description
As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience.
A General Manager will also be required to manage profitability and guest satisfaction measures.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotel
- Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
- Provide effective leadership to hotel team members
- Lead in all aspects of business planning
- Comply with and exceed hotel Brand Service Standards
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
- Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within hotel
- Respond to audits to ensure continual improvement is achieved
Job Requirements
- Experience as General Manager or Director of Operations within a similar quality hotel
- Degree or diploma in Hotel Management or equivalent
- Possess strong commercial acumen, with experience in increasing profitability
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
- Excellent leadership skills
- Exceptional communication skills
- In-depth knowledge of the hotel/leisure/service sector
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- General Management experience in a similar quality hotel
