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Job Description
Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company's policies, procedures, and activities involved in assuring the quality of manufactured products.
Quality Assurance Supervisor is responsible for finding potential quality issues in production and implementing solutions to mitigate problems
- Develop action plans to drive improvement (provide base line statistics and reporting showing the effectiveness of action plan)
- Monitor and evaluate performance for consistency in adherence to company guidelines and provide direct feedback to representatives regarding strengths and weaknesses.
- Mentor and coach agents by providing constructive analysis of their work and measurable performance improvement goals that enhance the customer experience.
- Maintain department reporting of QA scores and trending.
- Ensure that all agents are meeting statistical targets and provides action plans for those that fall below expectations.
- Manage productivity goals, staffing, scheduling and daily tasks.
- Provide program and agent performance reporting, including statistical analysis and reporting.
- Make recommendations to management regarding the development of policies and procedures; identify and implement processing efficiencies; identify trends and continuing education opportunities.
- Lead calibration sessions and breakout training sessions as needed.
Job Requirements
- Bachelor Degree in a relevant field is a must.
- Both gender are Welcomed to apply.
- Excellent Communication Skills.
- Maximum Age 35 years.
- Excellent verbal, written and interpersonal communication skills.
- Strong knowledge of Microsoft office
- +3 years Experience at Quality "Call center" is a must
