Call Center Agent
Mandex -
Maadi, CairoPosted 2 years ago32Applicants for10 open positions
- 15Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
Job Requirements
- Bachelor's degree in Marketing or relevant
- Age: 18-35
- Fluent english
- Ability to stay calm when customers are stressed or upset
- Ability to multitask, prioritize, and manage time effectively
- Strong sense of responsibility
- Excellent verbal skills
- Strong cross-functional relationship management
- Experience working in customer support is a plus
