Job Purpose:

• Research and analyze existing business documents and processes, including forms and reports, and assist in making recommendations about improvements to processes.
• Creating and customizing PL/SQL reports.
• Optimize performance of PL/SQL reports based on company’s standards and best practices.
• Applying upgrades to the company’s systems as well as providing support when needed.
• Enhance database design.
• Review and Setup banks/services on CP+ TWCMS systems based on assigned projects/tasks.

Job Accountabilities

• Analyse Customers’ functional and technical requirements for clarity.
• Assist with the Application design and analysis as well as provide input to the Database design.
• Develop and customize PL/SQL reports/files based on banks requests and other departments.
• Optimize and enhance the reports performance (by decreasing the time needed to perform the operation with valid data without affecting other users)
• Unit testing for developed reports
• Follow-up on bank complaints sent through JIRA and/or emails.
• Review Live/Test Set-up Projects/services on supported systems.
• Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identify the banks privileges.
• Participate in the testing and implementation of vendor upgrades.
• Participate in testing of new products, services and features to ensure its validity before launch.
• Document new processes and procedures for new products and services.