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Software Support Engineer

Syad Tech
Dammam, Saudi Arabia
Posted 1 year ago
50Applicants for1 open position
  • 47Viewed
  • 14In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Monitors, administrates and troubleshoots systems and business applications.
  • Performs the roll-out and deployment of new system features and updates.
  • Communicate with users through a series of actions to help resolve issues or how to effectively use the system.
  • Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...etc.
  • Providing remote and face-to-face technical support to system users.
  • Document and demonstrate solutions by developing documentation, flowcharts, presentations
  • Maintaining accurate records of all issues with resolution and contact details.
  • Performs regular backups and disaster precautions.
  • Make continual improvements to procedures and documentation.
  • Delivering the highest level of developer satisfaction
  • Overcome developer challenges by crafting better samples, tutorials, and guides Engage with our operations and engineering teams to build, drive and improve our tools and processes

Job Requirements

  • Bachelor of Engineering in Computer science or related fields.
  • Excellent interpersonal and communications skills.
  • Excellent time management, decision making, prioritization and organization skills.
  • Team player. Promotes a spirit of cooperation and teamwork.
  • Projects a positive and professional image, via all means of interaction, remote, and face-to-face.
  • Proven technical diagnostic and problem-solving skills.
  • Good knowledge of CMMI and ITIL framework
  • Self-motivated, independent, and high-performance individual, with the ability to learn new technologies and become productive extremely fast

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