Operational Trainer

Job Purpose

The Operational Trainer is responsible for designing, delivering, and evaluating training programs that enhance employee performance and ensure consistent application of operational procedures across the organization. The role plays a critical part in onboarding new hires, upskilling current staff, and supporting process changes by translating business operations into practical training interventions.

Job Responsibilities

• Develop and deliver operational training programs across departments, with a focus on frontline staff (e.g., Sales, Collection, Customer Support)
• Facilitate onboarding sessions for new employees to ensure quick integration and productivity
• Create training materials such as manuals, SOPs, e-learning modules, and quick reference guides
• Collaborate with operations and process owners to ensure training content reflects current policies and systems
• Conduct training needs analysis through feedback, performance data, and coordination with team leads
• Evaluate training effectiveness through assessments, KPIs, on-the-job observations, and follow-up coaching
• Support continuous learning by developing refresher sessions and performance improvement plans
• Maintain training records and provide reports to management on learning outcomes and operational readiness
• Stay updated on business tools, workflows, and regulations to ensure training relevance.