Technical Support Engineer
Bevatel -
Dokki, GizaPosted 10 months ago156Applicants for2 open positions
- 69Viewed
- 35In Consideration
- 0Not Selected
Job Details
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Job Description
- Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors.
- Configure multiple systems Bevatel Business Chat customer service and third-party integrations.
- Create a system built for extracting relevant metrics to improve customer service and products.
- Implement agent workflows for an ever expanding line of products and services.
- Maintain and develop our Help Center and other content management systems
- Organize and prioritize feature implementation and as well team requests.
- Quickly respond to administrative requests such as onboarding and off-boarding users, agents, and addressing systems related issues.
- Managing other administrators and other agent roles to their schedules, queues, and other responsibilities, including work force management.
- Scale to a global level across multiple regions, languages, and time zones.
Job Requirements
- Bachelor's degree in Computer Science or Information Technology.
- 1 - 2 years of experience as a Technical Support Engineer.
- Fresh graduates are welcome to apply.
- Experience working with customer and product-oriented data.
- Got background in HTTP, and APIs for understanding the customer's requirements.
- You love to build. You have skills for configuring systems to their limits and when you hit a wall, use your imagination to work around it with your team.
- Analytics skills to recognize customer support and success in existing tooling and recommend improvements.
- Positive problem solver who loves the challenge of advancing customer service beyond the status quo.
- You love to tinker and turn that tinkering into something amazing for your team at scale.