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Technical Support Specialist

Full Time
Mantrac - 
Cairo, EgyptPosted 11 months ago
156Applicants for2 open positions
  • 116Viewed
  • 23In Consideration
  • 73Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve hardware and software issues.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate teams
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Job Requirements

  • Bachelor of Information Technology 
  • Professional English level ( Speaking & Writing)
  • abilities required to fulfil job tasks, duties, and responsibilities
  • Team work
  • Communication Skills
  • Decision Making 
  •  Car Owner 

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