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Job Description
- Want to work for a growing SaaS platform that is revolutionizing the way companies develop and grow their employees? We’re seeking a youthful, determined and dynamic Customer Success Executive to drive growth and help our clients build a happier, engaged and productive workforce.
- We are knacklab.co, an ambitious rising tech startup headquarted in Abu Dhabi that is delivering game-changing employee development tools and services to major enterprise clients across the Middle East. We are looking for someone with great communication skills, is detail oriented, can prioritize effectively, has a strong work ethic and a passion to build great relationships with our enterprise clients.
Responsibilities
- Serve as a lead point of contact for our clients on all account management activities
- Take ownership of assigned accounts, support client on-boarding and help drive our SaaS platform adoption
- Optimize listing content and availability competitiveness on the marketplace to maximize conversions
- Support client users through chat support and email
- Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts
- Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
- Ensure positive client experience through effective communication, swift resolution of client user inquiries and requests, sound decision making and problem solving.
- Contribute to the development of new product features by collating client feedback received
- Identify up-sell and cross sell opportunities and collaborate with sales to create additional value for clients
Job Requirements
- Bachelor's Degree
- 1-5 years of account management experience in the internet, or software sectors
- Excellent written and verbal communication, presentation, and interpersonal skills
- Strong sense of initiative and customer service orientation
- Ability to adapt and achieve targets in a dynamic, fast paced working environment
- Experience with SaaS or enterprise platforms is desirable
- Ideally a keen interest in Learning & Development
- Genuine desire for helping people
- Proficiency in English
- Fast learner
- Very strong client-facing and communication skills
- A positive and optimistic approach/ language to solving customer problems
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