Skills And Tools:
- Organize, plan, monitor, and manage a company’s customer service and call center departments to ensure optimized interaction between a company and its clients.
- Developing and implementing strategies useful in improving customer relationships, dedication, and satisfaction.
- Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing the customer experience.
- Proven experience in the same position.
- Retail background is a must.
- Excellent level of leadership, communication, and reporting skills.
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