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Customer Experience Manager

Alarabia Group - 10th of Ramadan City, Cairo

Customer Experience Manager

Alarabia Group - 10th of Ramadan City, CairoPosted 1 month ago
235Applicants for1 open position
  • 234Viewed
  • 5In Consideration
  • 229Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Organize, plan, monitor, and manage a company’s customer service and call center departments to ensure optimized interaction between a company and its clients.
  • Developing and implementing strategies useful in improving customer relationships, dedication, and satisfaction.
  • Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing the customer experience.

Job Requirements

  • Proven experience in the same position.
  • Retail background is a must.
  • Excellent level of leadership, communication, and reporting skills.

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