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German Speaker - Customer Service Representative

Concentrix + Webhelp
New Cairo, Cairo
Posted 2 years ago
53Applicants for50 open positions
  • 36Viewed
  • 0In Consideration
  • 12Not Selected
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Job Details

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Job Description

Our Client is an online money transfer business that provides international money transfer services in more than 50 countries. As a Financial Advisor, you will be the first point of contact of customers to directly attend to their inquires.  

Tasks

  • Provide support on customers banking related queries primarily about money transfers.
  • Performing other tasks related to the banking activity according to the needs of the project.
  • Coordinate office activities and operations to secure efficiency and compliance with company policies/procedures.
  • Proactive in assessing the financial needs of the customers.
  • Providing straightforward information or dealing with complex inquiries.
  • Using computerized systems to access customer information.

Job Requirements

  • Advanced Level/Proficient Deutsch
  • Excellent English
  • Excellent communication skills coupled with empathy and team spirit
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Previous experience in Customer Service is a plus

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