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Job Description
We are a management company specialized in managing sports clubs. Please check our website https://www.blueribbon-inc.com/ to know more about us. We are currently on the search for Customer Experience Associate to be in charge of processing the memberships process for one of our clubs while delivering a memorable experience to our customers.
What do we expect from you?
- Own the customers’ membership process from application to signature
- Ensuring adherence to the set cycle to avoid any confusion or delays
- Conduct referral verification calls
- Do the initial scoring for the applicants to see if they are matching with our members' selection criteria
- Ensure timely settlement of the instalments by sending reminders messages
- Coordinate with the accounting to track payments settlement
- Plan and schedule appointments and interviews
- Participate in measuring customers’ satisfaction through:
- Sending the bi-weekly feedback survey to the customers
- Selecting sample of clients to call once per quarter to gain detailed personalized feedback
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email and make sure to explain simply and clearly respond to their questions and ensure understanding and acceptance
- Document customer interactions when necessary, compiling documents and share the information to concerned stakeholders
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Ensure accuracy of customers database using the CRM system
Job Requirements
- Bachelor's degree in a relevant discipline
- 0-1 years experience in the same field
Technical skills & knowledge:
- Proficiency in use of MS Office
- Experience in CRM systems is a plus
- Excellent and fluent English is a must
Core Behaviours:
- High customer centricity and capable of handling complaints in a professional and balanced manner
- High organization skills
- Excellent communication
- Follow up skills
- Team oriented
- Possesses high level of Ownership
