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Job Description
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- Update client’s account data on the company website to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Hosting clients in events, draft newsletters and dispatch them to the clients to stay tuned.
- Register client database on the CRM application to include (Name - Mobile - Email – Address….etc.).
- Facilitate site visits with the clients in order to show the site/unit progress.
- Assist clients through clarifying all needed data.
- Scan to archive reservation forms –contracts and any correspondence with the clients and upload it to the CRM application and customer service server.
- Send greetings to clients in social events (Ramadan, Eid , New Year….etc) by mail or SMS
Job Requirements
- Bachelor degree related to the equivalent field
- 3-6 years of experience preferred with a real estate background.
- English: Excellent.
- Excellent Presentation Skills.
- Very good user of Ms. Office applications (Word, Excel, PowerPoint)
