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Senior Call Center Agent

Speakup
Maadi, Cairo
Posted 3 years ago
106Applicants for3 open positions
  • 77Viewed
  • 18In Consideration
  • 73Not Selected
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Job Details

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Job Description

  • Input program scheduling details, logistics details and follow through on implementation.
  • Ensure instructors and clients are informed of all aspects of program and schedule pre-delivery
  • Resolve customer complaints.
  • Coordinate customer registration and scheduling
  • Confirm customer attendance and progress
  • Suggest and implement solutions when there is a service issue.
  • Compile reports on overall customer satisfaction.
  • Handle student and instructor logistics and assist in proper resource management
  • Ensure that instructors and clients attended the sessions with no problems.

Job Requirements

  • 1 to 3 overall experience, teaching experience is a plus.
  • Advanced to fluent in English.
  • Flexible.
  • Good Communicator
  • Adaptive to change
  • Detail-oriented
  • Excellent follow-up skills
  • Can work under pressure
  • Fluent English is preferred
  • Ability to multi-task
  • Proactive
  • MS Office (Word, Excel, PowerPoint) high Proficiency level is a must.
  • Males are preferred

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