Browse Jobs
For Employers
Post JobLog inGet Started

Siebel CRM Product Bundling Resource – IT Operations Specialist

DewanSoft
Giza, Egypt
Posted 4 years ago
9Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 6Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Responsibilities: 

  • Responsible for all the product configurations on Siebel CRM product catalog.
  • Responsible to work with solution architect and CRM development team for new developments involving products. 
  • Debugging and fixing issues related to product configuration.
  • Supporting operations team in resolving customer complaints related to products and services.
  • Responsible for supporting testing team during various business testing phases related to product launches.
  • Should be able to provide various reports from system around products when required.
  • Should be fully aware of the overall product provisioning flows for telecom products in order to design and implement proper product structures.
  • Working closely with billing & provisioning teams for end to end flow implementation and operations.
  • Working closely with solution team for product catalog related to e-shop and CMS.
  • Responsible for various L1 & L2 tickets in CRM operations team.
  • Should be able to work fully in L2 operations in shifts as per overall working model.
  • Documentation of various above-mentioned tasks.

Job Requirements

  • BS in computer science 
  • Telecom experience is a must  
  • At least 5+ years of relevant work experience is a must 
  • At least 8 years of overall IT experience in telecom sector
  • Good knowledge of Oracle databases for SQL/proc writing 
  • Basic knowledge of integrations 
  • Knowledge of other O/BSS systems in a plus 

Featured Jobs

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentSiebel CRM Product Bundling Resource – I...