Emergency Health Deputy Coordinator (PSTIC Program)

Tasks:

• Completion of tasks in a timely way.
• Perform to the best of his/her ability in a responsible, professional and personable way.
• Facilitate all activities in compliance with the program guidelines.
• Maintain professional standards in relations with all referral sources, NGO, CBO partner organizations and community members.
• Maintain cooperative professional relationship with all PSTIC staff.

Ethics:

• Follow all ethical standards with individuals, families and communities and maintain a personal living standard that serves as a positive role model.
• Ensure all medical advocacies and support is provided in accordance with professional ethics.
• Participate actively in fostering a positive, cooperative team and organization spirit.
• Not involved in any illegal, illicit, unethical. Political or dangerous activities.
• Uphold the confidentiality and privacy of all clients.
• It is inappropriate for the worker to be involved with any client in any sexual, personal, financial, political, business or unethical dealings.
• Ensure that children (under 18 years old) are protected and services provided are in child’s best interest. 
• Ensure that all financial support provided to clients is done fairly and without discrimination and accordance with the program guidelines.
• Required to maintain up-to-date identification ie: UNHCR card or Passport (when appropriate) and Egyptian residence permit.
• Maintain full time residence in work location agreed during hiring unless move is agreed in advance with PSTIC.

Supervision of Health Team:

• Supervise and advise all Health Team members about services for all cases with health issues.
• In coordination with the Team Leader, supervise the quality and competency of the support provided by Team members for all of their cases. 
• Facilitate weekly Team Meetings in cooperation with Team Leader.
• Supervise each assigned Health Advocate individually 2 hours twice a month. 
• Be available to supervise emergencies, monitor difficult cases and facilitate Health Team to do their tasks in a responsible way.
• Supervise each assigned Health Advocate’s case files, logs and reports.
• Oversee the completion of monthly, quarterly and annual statistics and reporting.
• Immediately report any problems in the work, ethics or responsibility of PSTIC team members to the Director.

Emergency response:

• Be available to oversee emergencies 24 hours – 7 days a week.
• Availability for emergencies is by telephone and by direct response to patients through home / hospital / or health partner visits as needed.
• Ensure Health Advocates complete Incident Reports.
• Supervise the Health Advocates emergency response from the beginning of an emergency until its completion and after with needed follow-up. Advocate to Health partners / Health facilities / Health Advocates to ensure that emergency health service is provided to best meet the needs of all patients.
• Report all emergencies at their onset to the PSTIC Director by sms and work cooperatively with all parties involved.

Cooperation:

• Maintain positive working relations with all PSTIC partner organizations.
• Maintain positive working relations with all PSTIC staff.
• Advise other PSTIC workers about health issues.

PSTIC Training / Meetings: 

• Attend PSTIC weekly training class / meeting. 
• Facilitate training of others PSTIC teams about health issues as needed.
• Facilitate regular sessions to upgrade the knowledge about health issues for Health Advocates.
• Facilitate the training of all new Health Advocates.

Meetings:

• Attend weekly Supervisor’s meeting.
• Meet Director twice a month to review Health Initiative.

Reporting:

• Maintain all data required by PSTIC ON TIME and fully completed for its reporting system including a personal log and google doc of all cases, Master List, updates of all new referrals, up-to-date files on each case using the PSTIC forms and complete Monthly, Quarterly, and Annual Reports fully and on time.
• Complete a monthly work plan outlining the scheduled dates for meetings, supervision and training.
• Complete a monthly supervision report for all Health Team.
• Supervise the accuracy of the monthly reports completed by the Health Team.
• Immediately report any problems in work, ethics or responsibility of PSTIC team members to Director.

About Us:

Terre des Hommes (Tdh) is the leading Swiss organization for children’s aid In 2019, assisting +4s million children and members of their communities in almost 40 countries.

The Psycho-Social Services and Training Institute in Cairo (PSTIC) is the Tdh program that offers a range of training courses and workshops and through its professional supervision oversees mental health and psychosocial support services provided to refugees and asylum seekers.