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Technical Support

OTEX TECHNOLOGY
Nasr City, Cairo
Posted 4 years ago
102Applicants for1 open position
  • 15Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Responsibilities:

  • Installation & configuration and troubleshooting windows servers and networking environments 
  • Outstanding diagnostic, problem-solving and analytical skills.
  • Hands-on experience with common software and hardware.
  • Maintenance and monitoring of computer networks and systems.
  • Maintain up-to-date Images for all desktop and laptop models.
  • Logging the queries of customers and employees.
  • Remote support of technical issues via telephone and/or with remote support software.
  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Job Requirements

Qualifications:

  • Bachelor’s Degree in computer science or relevant studies
  • CCNA basic knowledge
  • Solid knowledge of LAN/WAN networks, TCP/IP protocols, and network technologies

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