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Job Description
- Providing high-quality on Implementation for systems at the customer site or in the office via telephone, e-mail, or web, through documentation preparation and awareness of technical systems.
- Applying the customer new requirements ”
- Analysis, troubleshooting and solve customer issues
- Review and respond on customer emails.
- Review CRM system to complete assigned tasks and update projects documentation in a timely manner.
- Prepare document for on-going projects, maintenance contracts, and support calls.
- Review and update team leader with assigned work progress.
- Correspond and provide high quality technical support to customers to resolve customer issues.
- Diagnose and Troubleshoot the technical issues and providing root cause analysis
- Follow up with clients to ensure the problem is solved.
- Support the roll-out of new applications or upgrades
- Manage multiple cases at one time.
- Respond to database related queries and issues in a timely fashion.
- Monitor database activities on daily basis to ensure the reliability and security of databases.
- Assist in optimizing database for operational and performance efficiency.
- Assist in database management, maintenance and troubleshooting activities.
- Prepare database project status reports to project manager.
- Work with programmers, Implementation team to execute database projects, reports according to customer requirements.
Job Requirements
- Bachelor’s degree in Electrical/Biomedical/computer science/software engineering or information systems
- Fluent English and Arabic, both spoken and written
- Good understanding of company’s products and services
- An understanding of business processes and constraints
- Comply with department certification and education requirements as per the qualification matrix.
- Minimum 4 years of experience in a similar position
- Certification in Microsoft Operating systems, Linux, or Cisco is advantageous.
- Certification in Database Management, Data Maintenance, Database Performance Tuning.
- Good awareness of windows Command lines , PowerShell , VB , batches, scripts
- Good knowledge of IIS and Websites Hosting
- Good knowledge of database concepts and relations.
- Good knowledge of database tables, stored procedure, views and scripts.
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