Customer Service Specialist
Amideast -
Dokki, GizaPosted 3 years ago240Applicants for1 open position
- 25Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Maintain a level of proficiency dealing with customers.
- Respond to a variety of customers’ requests through offering on-spot information’s and services.
- Work on the CRM system and deal with extracting different databases.
- Revise the order of test book, score sheets and other documentation.
- Maintain adequate environments to customers especially dealing with furious customers and unpleasant situation.
- Promote for and sell AMIDEAST services face to face through walk ins, calls, emails, responding to social media inquiries to achieve customer service sales targets.
- Sustain AMIDEAST services offered according to our policy and regulations.
- Improve the quality of offered services to suit customers’ needs.
- Update AMIDEAST templates regularly to determine delivery of valuable information to customers.
- Maintain an adequate data entry process to serve different purposes.
- Issue various vouchers through CRM registration and paperwork.
- Involve in report writing through gathering necessary data.
- Perform a data analysis of services and marketing, and customers’ needs to attain a superior delivery of AMIDEAST services.
- Participate in different trainings and meetings to enhance the quality of information given.
- Independent analyses of various proposals to deliver tasks and responsibilities.
- Work on multiple projects while performing in project teamwork.
- Handle all AMIDEAST departments’ needs.
- Apply evaluation surveyto assess customers’ experience for elevation of services.
- Deliver an awareness campaign through different communication skills and social media.
- Update AMIDEAST brochures and flyers regularly.
- Attend AMIDEAST fairs to present and promote AMIDEAST brand and services.
Job Requirements
- Bachelor’s degree and 2 – 3 years of working experience in a related field
- Sales experience through Face to face and calls if possible, with clear targets, in addition to cross selling & upselling.
- Proficiency in computer skills, Microsoft office (Word, PowerPoint, Outlook and others)
- Strong Excel experience, reporting, pivoting, creating dashboards with equations.
- Face to Face customer service experience
- Approach more targeted group and deliver AMIDEAST services effectively.
- Work successfully to elevate AMIDEAST image and enhance customers’ satisfactions.
- Possess a strong decision making and a problem-solving technique.
- Acquire a time management, and multi-task skills with an ability to prioritize responsibilities.
- Attentive to details and possession of ownership responsibilities.
- Handle difficult situation independently and/or as a part of a team.
- Maintain a knowledgeable background on different services.
