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Human Capital Manager

ARB Call Facilities – Egypt
New Cairo, Cairo
Posted 3 years ago
252Applicants for1 open position
  • 238Viewed
  • 128In Consideration
  • 110Not Selected
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Job Details

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Job Description

Principal Functions & Responsibilities 

  • Directs the various HR services and processes such as Time keeping and payroll administration, benefits administration, separation process of employees both Probationary and regular employees, Labor Relations and Talent Acquisition.
  • Develops and implements the company’s code of conduct, departmental policies and procedures to meet the needs of the organization.
  • Carries out the organization’s long-term plan thru various programs such as employee engagement, rewards and recognition, retention, while maintaining high employee morale and high standards on performance.
  • Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
  • Reviews the compiled records and statistical reports concerning personnel related data such as hires, transfers, performance appraisals, and absenteeism rate.
  • Work closely with operation to monitor performance against individual and team KPIs and take corrective action as required.
  • Developing and implementing strategies and programs to promote employee engagement and participation.
  • Oversee and implement the overall planning and execution of recruitment strategies and hiring plans
  • Evaluates external market conditions and internal staffing trends in order to recommend changes on the staffing requirements in line with the best industry practices.

Job Requirements

Minimum Requirements 

  • At least 5 years of experience in a managerial post or similar capacity in the BPO/Call center industry
  • Graduate of any 4-year course; preferably behavioral science
  • Strong command of the English language
  • Strong background in local laws concerning employment and basic employee rights
  • Background in the grievance procedure is a must.
  • Good decision-making skills
  • With a strong sense of ownership and accountability

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