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Job Description
Principal Functions & Responsibilities
- Directs the various HR services and processes such as Time keeping and payroll administration, benefits administration, separation process of employees both Probationary and regular employees, Labor Relations and Talent Acquisition.
- Develops and implements the company’s code of conduct, departmental policies and procedures to meet the needs of the organization.
- Carries out the organization’s long-term plan thru various programs such as employee engagement, rewards and recognition, retention, while maintaining high employee morale and high standards on performance.
- Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
- Reviews the compiled records and statistical reports concerning personnel related data such as hires, transfers, performance appraisals, and absenteeism rate.
- Work closely with operation to monitor performance against individual and team KPIs and take corrective action as required.
- Developing and implementing strategies and programs to promote employee engagement and participation.
- Oversee and implement the overall planning and execution of recruitment strategies and hiring plans
- Evaluates external market conditions and internal staffing trends in order to recommend changes on the staffing requirements in line with the best industry practices.
Job Requirements
Minimum Requirements
- At least 5 years of experience in a managerial post or similar capacity in the BPO/Call center industry
- Graduate of any 4-year course; preferably behavioral science
- Strong command of the English language
- Strong background in local laws concerning employment and basic employee rights
- Background in the grievance procedure is a must.
- Good decision-making skills
- With a strong sense of ownership and accountability
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