Call Center Trainer

TEMPO -
New Cairo, CairoPosted 3 years ago

97Applicants for1 open position

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Develop a deep understanding and expertise in Tempo to effectively deliver trainings and support the associates.
Responsible for delivering training and ensuring that training methods and materials are meeting the business needs.
Collaborate with management to identify company training needs.
Utilize effective presentations and facilitation skills including creative training techniques and adult learning techniques using a variety of training deliver modalities in a classroom environment.
Facilitate transition of trainees from training to production environment; ensuring competency levels meets business needs.
Work cross-functionally at points to secure knowledge needed for documentation development and synthesize that information into the appropriate resources.
Engage the team as an SME in all aspects of Tempo to develop content including but not limited to knowledge base copy, standard operating procedures, CRM template responses, troubleshooting guides, and messaging proposals
Cover flexible hours; this position includes some on-call work, including nights and weekends.

Bachelor's degree from a 4 year University
2+ years of experience as a call center trainer, preferably supporting US customers
Passionate about technology and fitness
Impressive communication, presentation, and interpersonal skills.
Strong written and verbal communication skills with the ability to comfortably interact with cross functional teams
Experience with content creation, change management, and process documentation
Capable of giving and receiving feedback in an honest and respectful way
Natural problem solver with strong analytical and critical thinking skills
Located in Cairo and flexible to work night shift and in weekends.