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Business Operations Executive

Fawry for Banking Technology and Electronic Payments S.A.E
Smart Village, Giza
Posted 3 years ago
205Applicants for2 open positions
  • 64Viewed
  • 15In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Handling Fawry's complaints received from users directly (via portal “Help & Support”).
  • Handling Fawry's complaints received from call center & live chat agents (via internal tickets).
  • Follow Fawry's complaints SLA and be committed to it.
  • Report & follow technical issues with our support team whenever required.
  • UAT Fawry Portal & Fawry's applications New releases and report issues whenever required.
  • Configure Fawry's new services whenever required.

Job Requirements

  • Bachelor degree in a related discipline.
  • 3-5 years of experience in operations.
  • Very Good spoken and written English language.
  • Good knowledge of Excel, Outlook, and Word.
  • Excellent communication skills.
  • Details oriented.
  • Active and know how to prioritize tasks.

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