Senior Technical Support Engineer

Ebtkarat Information Technology -
Nasr City, CairoPosted 3 years ago

78Applicants for2 open positions

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Supply support to our customers and partner base resolving issues by utilizing widely available resources, teams, and own skill and experience.
Document and demonstrate solutions by developing documentation, flowcharts, presentations
Ensure the highest level of support available from company software to customers and partners.
Maintain a high level of customer satisfaction, measured on a regular basis

Our company is looking to add to its Software Technical Support Engineer, team with experienced support professional.
We are looking for a dynamic Software Technical Support Engineer, with an exceptional focus on Software support.
Have experience in support ERP systems.
Have experience as a DBA in MS SQL and Oracle DB.
Excellent spoken and written English skills job requirements
Have at least 3 years of experience in the field.
General Skills:
Excellent interpersonal and communications skills.
Excellent time management, decision making, prioritization, and organization skills.
Team player, promotes a spirit of cooperation and teamwork.
Welcomes challenging environments to apply specialist skills, maintaining customer confidence. Projects a positive and professional image, via all means of interaction, remote, and face-to-face.
Proven technical diagnostic and problem-solving skills.
Self-motivated, independent, and high-performance individual, with the ability to learn new technologies and become productive extremely fast