Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Permanent full time position
- Excellent remuneration package
- Attractive salary
- Annual incentives
- Premium Medical insurance and career development
- Relocation opportunities
- Work location:
- Dokki, Giza, Egypt.
We are looking for IT Support Engineer to be responsible for:
- Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
- Perform and/or oversee software and application development, installation, and upgrades.
- Maintain site licenses for department/organization.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Ensure timely user notification of maintenance requirements and effects on system availability.
- Investigate, recommend and install enhancements and operating procedures that optimize network availability.
- Document network problems and resolutions for future reference.
Job Requirements
- Good understanding of computer systems, mobile devices and other tech products
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- End user-oriented and cool-tempered
- Proven experience as a help desk technician or other customer support role
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
- Self-motivated individual who works well in a team environment
- Experience in working as part of Global/ Matrixed/ Remote teams
- Willing to travel to customer sites on a regular basis
- Excellent communication skills
- Ability to work under pressure
- Good communication skills