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IT Support Engineer

Clarkson Shipping Agency
Dokki, Giza
Posted 3 years ago
349Applicants for1 open position
  • 10Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Permanent full time position
  • Excellent remuneration package
    • Attractive salary
    • Annual incentives
    • Premium Medical insurance and career development
    • Relocation opportunities
  • Work location:
    • Dokki, Giza, Egypt.

We are looking for IT Support Engineer to be responsible for:

  • Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Install, configure, and maintain personal computers, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
  • Perform and/or oversee software and application development, installation, and upgrades.
  • Maintain site licenses for department/organization.
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Ensure timely user notification of maintenance requirements and effects on system availability.
  • Investigate, recommend and install enhancements and operating procedures that optimize network availability.
  • Document network problems and resolutions for future reference.

Job Requirements

  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent communication skills
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • End user-oriented and cool-tempered
  • Proven experience as a help desk technician or other customer support role
  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  • Years of experience at least 3 years
  • Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
  • Self-motivated individual who works well in a team environment
  • Experience in working as part of Global/ Matrixed/ Remote teams
  • Willing to travel to customer sites on a regular basis
  • Excellent communication skills
  • Ability to work under pressure
  • Good communication skills

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