Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support Specialist (Speaks Portuguese And English)

FlairsTech
Maadi, Cairo
Posted 3 years ago
23Applicants for1 open position
  • 10Viewed
  • 1In Consideration
  • 4Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Managing ticket workload across a number of customers, escalating issues where appropriate and providing resolution to issues
  • Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
  • Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
  • Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
  • Ensuring reviews are fully documented and actions are raised and fulfilled
  • Being involved in changes to the service operation tools, processes and working practices  
  • Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalogue
  • Assisting in building up the Services Support Knowledgebase and promoting more 1st- line support resolution by the Global Service Desk
  • Undertaking continuous improvement in the operation
  • Coordinating with Product Development and Implementation teams to support product updates 
  • Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
  • Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer's data  
  • Identifying opportunities that can improve the efficiency of business and technical processes
  • Including all other duties as may arise from time to time and as may be assigned

Job Requirements

  • Computer science / MIS /BIS / Computer Engineering graduate.
  • 2+ years of experience in Technical / Application Support role.
  • English & Portuguese Fluency is a Must.
  • Excellent communication Skills.
  • Hands-on experience in Microsoft SQL Databases and windows troubleshooting.
  • Flexibility with working in the US Time zone.

Featured Jobs

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentTechnical Support Specialist (Speaks Por...