Customer Service Manager
Afaqy -
Nasr City, CairoPosted 4 years ago435Applicants for1 open position
- 11Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage the operations between the customer service & other functions to ensure that the work flow & business operations are working efficiently
- Manage two channels (Chat & Email ).
- Monitoring and analyzing of the reliability, quality and performance of a company's vendors Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and disciplining employees; communicating job expectations, planning, monitoring, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Prepare & analyze operation reports and provide trend data for Management to review. Participate in staff meetings to share observations and ideas.
- Follow up and review on the training sessions covering specified areas such as on-the-job training, interpersonal skills, quality & process updates, and product knowledge.
Job Requirements
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Eager to expand the company with new sales, clients, and territories
- Able to analyze data and sales statistics and translate results into better solutions.
- Bachelor’s degree in business administration, business, or related field preferred
