Call Center Agent English

Call Center Supervisor

• ● Proven experience as call center supervisor or similar supervisory position
• ● Experience in customer service is essential
• ● Proficient in English; Good knowledge of additional languages will be a definite plus
• ● Working knowledge of MS Office
• ● Tech savvy with knowledge of telephone equipment and relevant computer programs
• ● Knowledge of performance evaluation procedures
• ● Outstanding communication and negotiation abilities
• ● A results-oriented approach
• ● Excellent organizational and leadership skills
• ● Ability to work under pressure
• ● High school diploma