Call Center Agent
Merak -
New Cairo, CairoPosted 2 years ago262Applicants for5 open positions
- 1Viewed
- 11In Consideration
- 53Not Selected
Job Details
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Job Description
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests and complaints received.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
- Respect and apply company vision, mission and values.
- Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job Requirements
- Bachelor degree
- 6 months up to 2 years of call center experience.
- very good tone of voice & pronunciation
- Very good English
- Very good communication skills
- Team Player