Service Support Team Leader

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Service Support Team Leader

locationsRiyadh time typeVollzeit posted onHeute ausgeschrieben job requisition idR0629587

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.

Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
Our service business is growing rapidly and we are looking for an energetic and enthusiastic Service Support Administrator - Team Leader. The successful candidate will provide administrative support for the sales and field teams, enabling them to maximize the time spent on customer facing activities in the field covering activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.

Service Sales support activities

Sends customer letters and supports mass updates in maintenance contracts Maintenance contract termination: Processes maintenance contract cancellation requests, informs Billing Administrator when invoice cancellation or credit note creation is required Supports preparation of new maintenance contracts from NEB or competition and for renegotiations Carries out data checks and quality audits for new contracts from KONE Shared Service Center Supports specific tasks from sales (eg for contract creation) Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response.

Service Operations support activities

General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP Manages WorkCentre data changes Supports specific field supervisor tasks Supports in repair and maintenance visit planning and communication to customer Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response Creates planned service repairs when needed Supports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery)
Bachelor's degree is required
6 - 8 years of relevant administrative experience
Excellent Arabic and English language skills, both spoken and written
SAP Experience is mandatory
Experience in people management is a plus
Strong knowledge of MS Office applications (Word, Excel...etc.)

Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.

Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
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