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Job Description
- Perform monitoring function of all network, server, application, security and infrastructure configuration items in a 7x24 shift plan
- Apply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projects
- Perform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.
- Make escalation to 2nd level or 3rd level for higher troubleshooting
- Notify status of incidents to internal and external contacts
- Support end user for clients (laptop/PC, printers, desk phones, switch and the others)
- Carrying out and delivering the works assigned to her with the ticket management system during the SLA.
- He/She will work and report functionally with central IT in Turkey.
Job Requirements
- At least 2 years experience in System and Network Support Specialist position
- Bachelor’s degree in Computer, Electrics/Electronics Engineering or related departments is a plus
- Knowledge of LAN/WAN/Security and related technologies
- Knowledge of Server systems, Operating Systems and Storage architecture
- PC literacy, ability to use office equipment, experience in MS Office products
- Knowledge of ISO 27001, GDPR
- Basic practical knowledge of Office 365 and Azure AD
- Management experience of WSUS, virtualization (VMware, Hyper-V) environments.
- Managing 3rd party IT companies.
- Managing patch management, antivirus and backup units,
- Managing ISO27001 and GDPR processes. Carrying out certification processes
- Experienced in system room inventories cabinet, UPS, patch panel, air conditioning
- ITIL Knowledge
- Excellent in English language
- No restrictions for traveling
