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Customer Support Associate

Kotn
Cairo, Egypt
Posted 3 years ago
42Applicants for1 open position
  • 36Viewed
  • 2In Consideration
  • 29Not Selected
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Job Details

Experience Needed:
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Job Description

What You’ll Be Working On:

Operations (30%)

  • Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team
  • Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates

Customer Support (70%)

  • Customer-interacting everyday, provide best-in-class customer service; fielding questions and resolving customer experience opportunities
  • Redirect more challenging CEOs to leadership, ensuring all relevant information is relayed and the issues may be resolved within SLA timelines
  • Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.

What You’ll Bring:

Customer Centricity

  • Be the face of the brand: optimizing solutions for any customer support opportunity and educating our customers about Kotn 

Communication

  • Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Job Requirements

  • 1+ years experience in a customer facing environment in either customer service or hospitality
  • Proficient in written and verbal English
  • Exceptional communicator, both verbally and written
  • Easily adaptable to an ever changing work environment
  • Ability to work nights and/or weekends

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