MS Dynamics CRM Functional Consultant - Arabic Speaking

Role Overview: As a MS Dynamics CRM Functional Consultant, you are responsible for identifying, developing, and deploying end-user solutions in the Microsoft Dynamics Customer Relationship Management (CRM) system. Through deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of leadership and advisory services around project management, business process development, implementation support, and end-user training as required. Additionally, you will be involved with project planning, implementation, and requirements gathering efforts across CRM projects to work through complex problems. Key Role Responsibilities: Work with delivery teams and client stakeholders to translate business requirements into CRM business solutions Identify key stakeholders for requirements gathering; elicit and document requirements and validate against scope Own requirements management, including approval, communication, traceability, and re-use Support in the transfer of functional requirements to development and test team members Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements Key Role Skill & Capability Requirements: Technical Requirements: Extensive knowledge of Microsoft Dynamics CRM, especially Customer Service

Ability to run requirements gathering workshops, prepare functional requirements and design documents Demonstrable experience in Business Process Reengineering (BRP) Knowledge of CRM issue diagnosing and troubleshooting Non-Technical Requirements: Ability to speak both English and Arabic - must have Experience consulting with external clients on complex projects, including in leadership roles Experience working with global teams on CRM technology implementation and maintenance projects Experience working with offshore teams to facilitate project work Proven experience supporting clients within the government sector will be highly regarded Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form Preferred Education Background: Preferred Years of Work Experience: You likely have a minimum of 5+ years of relevant experience in business systems analysis, design, or management. What we offer you Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay. Share this job:

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
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